The Support Engineer's Blog

September 9, 2024

An Argument for Writing Production Code as a Support Engineer

Should Support Engineers write production code? Delve into how coding can elevate your role, enhance customer satisfaction, and streamline workflows for greater efficiency.

September 9, 2024

Support Engineer Recruitment Guide 2024 Template

Support Engineers are vital in 2024 as demand rises. Discover their crucial roles, key skills, and recruitment strategies to ensure seamless tech operations and customer satisfaction.

September 7, 2024

7 Essential Skills Every Technical Support Engineer Should Have

Technical Support Engineers need a diverse set of skills to excel in their roles, from strong technical proficiency and problem-solving abilities to excellent customer service and communication skills. This article outlines the essential skills every Technical Support Engineer should master to help them succeed and provide exceptional support.

September 6, 2024

Technical Support Engineer vs. IT Support: What's the Difference?

A comparison between Technical Support Engineer and IT Support roles, highlighting their differences and similarities, and exploring what might be right for you.