Senior Solutions Support Engineer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Solutions Support Engineer in the United States.

We are seeking a skilled technical support engineer to join a global team delivering exceptional customer support for cloud-based solutions. In this role, you will troubleshoot complex technical issues, design scalable support solutions, and ensure a seamless customer experience. You will collaborate with product, engineering, and support teams to resolve problems efficiently while documenting and automating processes to enhance operational efficiency. The ideal candidate is passionate about cloud technologies, Kubernetes, and scripting, with strong problem-solving and mentoring abilities. This is a high-impact role in a fast-growing environment, offering opportunities to shape support processes and contribute to overall customer satisfaction.

• Accountabilities:
• Provide technical customer support for cloud-based solutions, troubleshooting issues across networking, system administration, and application layers.
• Serve as a subject matter expert on core technologies, delivering guidance and expertise to internal teams and customers.
• Escalate complex technical or strategic cases while maintaining transparency and collaboration across teams.
• Mentor and coach team members on best practices, technical skills, and case management processes.
• Create, maintain, and distribute support documentation, training materials, and automation tools to scale support operations.
• Participate in on-call rotation and manage incident requests with engineering or product teams.
• Design and implement scalable solutions to improve support efficiency and customer experience.
• Requirements:
• 7+ years of hands-on technical experience in customer support, system administration, or a related customer-facing technical role.
• 3+ years of experience with cloud platforms such as Azure, AWS, or GCP.
• 2+ years of hands-on experience with Kubernetes (AKS, GKS, EKS, etc.).
• Proficiency in reading or debugging code in Java, Python, Shell, JavaScript, or JSON.
• Strong command-line and Linux operating system skills.
• Excellent problem-solving, communication, and collaboration skills.
• Comfortable working in the 9-6 PST/PDT time zone.
• Preferred Qualifications:
• 3+ years in technical escalation support (Tier 2/3) or equivalent customer-facing roles.
• Deep technical and architectural knowledge of security, networking, and cloud technologies.
• Experience with automation and scripting to scale support processes.
• Benefits:
• Competitive salary: $128,000–$176,000 USD (based on location and experience).
• Equity opportunities and potential incentive compensation.
• Health, dental, and vision insurance with flexible spending accounts.
• Home office setup and monthly connectivity reimbursement.
• Employee assistance program (EAP) and wellness support.
• 401(k) retirement savings plan with employer match.
• Flexible paid time off, 11 paid holidays, and comprehensive leave programs including parental, pregnancy, medical, and bereavement leave.
• Opportunity to contribute to a rapidly growing company and make a high-impact difference in cloud security support.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.

📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.

🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.

🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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