Field Technical Support Engineer (Robotics)

About Mecka AI

Mecka AI is building the data infrastructure layer for robotics and embodied AI.

We work directly with robotics companies and AI teams to support real-world robot deployments and data capture, ensuring systems operate reliably in live environments and that high-quality data is collected for training, evaluation, and deployment.

Our work happens on the ground — in factories, labs, and deployment sites — where speed, reliability, and technical judgment matter.

The Role

We’re hiring a Field Technical Support Engineer based in Shenzhen to support robot deployments and data capture operations.

This is a hands-on, on-site role. You will be responsible for ensuring robots are deployed correctly, operating smoothly, and capturing high-quality data in real environments. You’ll work closely with customers, remote engineering teams, and teleoperation staff to keep deployments running reliably.

Responsibilities

Robot Deployment & On-Site Support

• Support on-site robot deployments, pilots, and evaluations

• Set up, calibrate, and validate robotic systems in real environments

• Troubleshoot hardware, software, sensor, and networking issues in real time

• Act as the on-site technical owner during deployments

Data Capture Operations

• Lead and oversee data capture during live robot operation

• Ensure data is collected according to defined requirements and quality standards

• Monitor sensors, video streams, and telemetry during capture sessions

• Identify and resolve issues that could impact data integrity or usability

Teleoperation & Remote Support

• Support teleoperation workflows during deployments

• Coordinate with remote operators and engineering teams

• Assist with setup, testing, and monitoring of teleop systems

• Escalate issues clearly and efficiently when needed

Cross-Team Coordination

• Serve as the local point of contact in Shenzhen

• Communicate deployment status, issues, and resolutions to remote teams

• Document on-site issues, fixes, and best practices

• Provide feedback to improve deployment, capture, and operational processes

Who You Are

Required Experience

• Prior experience as a field technician, field engineer, or on-site support engineer at a robotics company

• Hands-on experience supporting real-world robot deployments

• Comfortable working with:

  • Robots and sensors

  • Cameras, compute, and networking

  • Linux-based systems

• Experience supporting or working alongside teleoperation systems

You Are

• Highly hands-on and comfortable troubleshooting in the field

• Calm under pressure and able to resolve issues on-site

• Detail-oriented and quality-focused

• A strong communicator between field teams and remote engineering

• Willing and able to travel locally to deployment sites

Nice to Have

• Experience in factories, labs, or industrial environments

• Familiarity with robotics data capture or evaluation workflows

• Ability to read technical documentation in English and communicate with global teams

Why This Role

• Be on the front lines of real-world robotics deployments

• Play a critical role in system reliability and data quality

• Work closely with cutting-edge robotics platforms and teams

• High autonomy, ownership, and real operational impact