Posted on
April 2, 2025
Location
Chennai/Dharmapuri, Tamil Nadu
Salary
Not specified
Apply now
Click to apply on official siteAs a Senior Customer Support Engineer you are responsible for investigating and resolving escalated customer support issues. You will also mentor Customer Support Engineers and act as a shift lead.
On a typical day, Lightcast senior customer support engineers determine the root causes of customer issues, investigate support metrics are trends, consult with top engineers at Lightcast, and discuss new approaches to automate operational issues. Senior customer support engineers provide product support in solving complex issues and are the first point of escalation for customer issues.
Major Responsibilities:Lightcast is a global leader in labor market insights with headquarters in Moscow (ID) and Boston (MA) and offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.
Lightcast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Lightcast has always been, and always will be, committed to diversity, equity and inclusion. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.
Posted on
April 2, 2025
Location
Chennai/Dharmapuri, Tamil Nadu
Salary
Not specified
Apply now
Click to apply on official site