Technical Support Engineer

LeanData helps the world’s fastest-growing companies automate, simplify, and accelerate revenue.

We are looking for a sharp, reliable, and systems-minded Support Engineer to become the front line of defense for our technical operations. You'll be the first to spot issues, triage problems, and unblock internal teams — all while improving the systems and documentation that make our team scale. The ideal candidate has a passion for digging into logs, automating away manual steps, and collaborating across engineering and customer-facing teams to ensure platform stability and customer success.

Role:

This role is based at our Santa Clara, CA office. A support engineer is required to be in office Mondays and Wednesdays each week. Lunch will be provided on those days. 

What you’ll be doing:

• On-call triage: Be our first line of defense — monitor issues, investigate logs, reproduce bugs, and unblock customer-facing teams quickly and efficiently
  

• Documentation & Process Design: Build the runbooks, alerts, and internal knowledge base that scale this role from “first hire” to “first team”
  

• Monitoring & Alerts: Make sure New Relic, Slack, and related tooling are firing on all cylinders. You’ll become the expert in our observability stack.
  

• Cross-functional glue: Work closely with Customer Teams , QA, and Engineering to maintain the health of our system and the happiness of our users
  

Requirements:

• 0–2 years of experience in technical support or support engineering

• Comfortable navigating Linux environments and using command-line tools

• Confident working with log streams, stack traces, and debugging

• Experience querying SQL databases and using REST APIs

• Strong written and verbal communication skills

• Comfortable reading and navigating unfamiliar codebases

• Collaborative mindset with experience working in cross-functional teams.

• Proficiency in Node.js, JavaScript, Angular, Java and Bash

• Bachelors degree in Computer Science or relevant experience

Bonus points if you have: 

• Experience with New Relic, IncidentIO, or similar observability/incident tooling

• Familiarity with Git and typical CI/CD workflows

• Familiarity with Salesforce / Apex

• Experience with incident response frameworks and writing postmortems

 Why work at LeanData:

• LeanData covers employee insurance premiums up to 90%

• Stock options in LeanData for all full-time employees

• Flexible PTO

• 401K plan