Senior Technical Support Engineer

What You’ll Do

●        Customer Communication

o    Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questions

o    Drive Customer Satisfaction through timely & quality communication for any critical situation where advanced support is needed

●        Troubleshooting Skills 

o    Troubleshooting of customer reported incidents and system alerts in the areas of Application Access Governance domain expertise

o    Identify, debug and troubleshoot break fix issues for quick resolution

o    Provide technical analysis for incidents, resolution, and root cause analysis for the incidents

o    Respond and resolve issues within agreed service levels

●        Collaboration & Knowledge Sharing

o    Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures      

o    Mentor and train other team members with tech solutions

WHAT YOU BRING

●        7-10 years hands-on experience in managing SAP Security Roles, SAP Role Management & Maintenance or Oracle ERP or any ERP Products

●        Extensive hands-on experience in debugging issues with ERP products

●        Understanding of Segregation of Duties

●        Working with internal auditors on providing Security SOX Support.

●        Experience in the SAP GRC Access Control module

●        Understanding of Segregation of Duties (SoD) concepts

●        Knowledge of transportation concepts in SAP

●        Experience with at least one full SAP, Oracle or third-party governance systems GRC implementation

End Point exposure/knowledge:

●        Knowledge of users and access tables in the SAP security model or Oracle Security Model

●        Exposure to managing the audit data in SAP or Oracle

●        Exposure to GRC implementation with SAP, Oracle or third-party governance systems

●        Develop and maintain documentation for SAP Role Management best practices.

●        Excellent understanding of Segregation of Duties, SOD Rulesets, Risks and Mitigating Controls

●        Management and Maintenance of SOD Rulesets will be an added advantage

●        Developing security role administration processes

●        Designing roles for business and basis users

●        Working with internal audit resources

●        Ensuring compliance with security policies and control sets

●        Performing research to develop expertise in SAP GRC, Oracle or third-party governance systems security functionality

●        Leading the development of SAP GRC, Oracle or third-party governance projects

Preferred qualifications

●        Bachelor's degree in information systems, computer science, business administration, or a related field

●        SAP Certification in GRC modules a plus