Technical Support Engineer

Location: In office 5 days a week (Timing - until all tickets are covered, this is not for the faint
hearted)- Bengaluru, Karnataka, India
Experience: We believe in Skills not experience - If you got the skills we have a place for you
Type: Full-time

About the Role
We’re looking for a Tech Support Engineer who loves diving into logs, writing quick scripts,
and helping customers win.
You’ll sit right at the intersection of engineering + customer success, making sure every issue
that comes in gets solved with speed, empathy, and solid code.
If you can debug APIs in Next JS, spot a React crash from a mile away, write code in python
and still stay calm on a Zoom call with a customer — this one’s for you.

What You’ll Do

• Own customer-facing issues end-to-end — debug, fix, communicate, repeat.

• Write small tools and scripts in Python / Go / JS to automate and monitor support
  workflows.

• Set up and improve support tooling — logs, dashboards, alerts, uptime monitors,
  whatever keeps things smooth.

• Jump into AWS / Kubernetes when needed to figure out why something’s on fire.

• Keep SLA/SLOs in check and make sure no ticket goes dark.

• Be the calm, technical voice that customers love talking to.

• Turn every weird bug you solve into clean internal documentation.

What You Need to Already Know (what we will love to learn from you)

• Solid skills in Python, JavaScript/React, and Go (enough to debug and patch things
  fast).

• Basic Kubernetes and AWS Cloud awareness — EC2, S3, CloudWatch, etc

• Knows your way around HTTP APIs, logs, and networking basics.

• You’ve used or can quickly pick up tools like Grafana, Sentry, Postman, NewRelic or
  Datadog.

• Exposure to support products like Intercom, Pylon, Zendesk, Freshdesk, Zoho & so on.

• Great communication — can you explain the same things to Engineering and Sales ?

Nice-to-Haves (What you can learn just by being in office with us)

• Curious about deep learning / voice-AI / model inference.

• You’ve played with PyTorch, Hugging Face, or real-time audio systems.

• Love for building internal automations or dashboards.

• Prior experience in B2B SaaS / AI / infra startups.
  

Why You’ll Love It Here

• You’ll work directly with our engineers, founders, and customers — no silos, no red tape.

• You’ll touch everything from APIs →infra→ AI models.

• Your fixes will literally keep enterprise voice-AI systems alive.

• You’ll grow fast into DevOps, Platform Engg, or ML Infra if you want.

• We move fast, break smart, and ship often with crazy ownership - only join if you aspire
  to be the best in the world.

Sound like your vibe?
Drop us a note — and a story about the hardest bug you’ve ever squashed.