Customer Support Engineer

CloudWalk is a global financial technology company on a mission to increase access to financial services through technology. We build products like InfinitePay to empower millions of entrepreneurs, helping them run and grow their businesses with simplicity, transparency, and speed. We also operate internationally, including JIM US, our operation in the United States. We move fast, think big, and take ownership. Here, autonomy comes with responsibility.

At CloudWalk (InfinitePay)

Customer Support at InfinitePay goes far beyond answering tickets.

It’s about understanding real problems, solving them end to end, and making sure customers leave more confident and capable. We’re looking for strong communicators who enjoy technology and actively use the most up-to-date AI tools and AI agents as part of how they work, keeping pace with CloudWalk’s speed and scale. Working closely with AI agents is already part of the role — and it’s a key direction for how our support operation continues to evolve. This role comes with real ownership, full context, and direct impact on the customer experience.

• Deeply understand customer problems, going beyond surface-level symptoms
• Take full ownership and solve problems end to end
• Explain solutions clearly and simply, without jargon
• Teach customers how to effectively use InfinitePay’s products and features
• Work daily with modern support tools, automation, and AI agents to increase efficiency and scale impact
• Act as a trusted partner with a critical mindset, proactively preventing customer issues and executing and driving product improvements based on real customer insights

• You care deeply about the customer experience and take pride in helping people succeed
• You actively use AI as a core part of how you solve problems and make decisions day to day
• You communicate with clarity, confidence, and empathy, even when navigating complexity
• You naturally take ownership, make decisions, and deliver outcomes
• You learn quickly, adapt fast, and stay curious by default
• You’re comfortable in fast-moving environments and stay effective amid constant change

• Submit application
• CloudWalk Academy Course + Live Test
• People Interview
• Presentation and Interview with CSE's coordinators
• Panel Interview with CW Leaders
• Final team interview