Support Engineer

A note by Silver.dev

This position is a great opportunity for early career and junior engineer roles that want to get a first position in the remote US market. The position has a path to a full-stack engineering position while also being an opportunity to learn about a domain and a product area deeply.

What you’ll do

Your primary role will be to handle incoming customer support requests - typically being required to be online on weekdays from 10:00 AM to 6:00 PM (ARG). You will be responsible for answering questions, updating system configuration, and troubleshooting. In addition, you will take on software development and process improvements during the downtime to create support tooling and modify product functionality. Whenever possible you will be looking to not just solve the proximate issue but to eliminate the issue or reduce the time to handle the issue going forward.

This is a terrific opportunity for someone looking to move into software development or sales engineering.

What you’ll bring

• Solid understanding of the fundamentals of software engineering

• Ability to handle complex situations

• Ability to communicate clearly and concisely in writing

• A drive to learn and grow with a mindset of continuous improvement

Bonus points

• Commercial software development experience

• Customer service/support experience

What We'll Offer You

• Flexible time-off policy

• A high degree of autonomy and ownership of your work

• Support for your professional goals and learning within and beyond the company

• Ability to grow the role over time to take on additional responsibilities

The Interview Process

• Silver.dev

  • Recruiter Screening

  • Technical Takehome

• Interview with the Company