Database Support Engineer

At Timescale, we empower businesses with real-time insights from their data, allowing them to make faster decisions and optimize operations. We are creating a movement to unblock developers who are building the future. Timescale is a product-led growth organization driven by transparent leaders and a globally diverse, remote-first team that is proudly building a modern PostgreSQL cloud platform.

Timescale is hiring a Database Support Engineer for our growing international team! The right candidates will be comfortable providing deep technical support and interacting with customers daily. You should have deep experience with relational databases (PostgreSQL is a strong plus!) and must be able to gain a detailed understanding of TimescaleDB quickly. You should have a “can do it” attitude, where helping the user comes first.

Timescale is a remote-first organization; this is a full-time position with a location in Costa Rica to ensure we have time zone coverage for the team. English proficiency is required.

This is a permanent weekday role with 5-day, 8-hour, Monday - Friday shifts covering Moutain and Pacific North American time zones.

What You Will Do:

• Work with our customers across a wide range of topics, from basic administration of TimescaleDB to deep consultative conversations around design, optimization, and implementation

• Manage support cases from beginning to end.

• Develop and maintain close relationships with our customers to help them be successful.

• Be curious, always willing to learn, and always looking for ways to improve our products, processes, and culture. 

What You Need:

• Bachelor’s degree in computer science, information systems, or equivalent experience.

• Relational DB experience at scale: administration, data modeling, query optimization

• Experience with relational databases (PostgreSQL a strong plus!)

• Experience as a technical support professional with external customers.

• Strong aptitude to understand and learn new software products.

• Strong communication skills and the ability to express patience and empathy when troubleshooting complex technical concepts to a varied audience.

Other Things that Will Help: 

• Be familiar with TimescaleDB! You should download and test it out before you interview: https://docs.timescale.com/tutorials/latest/nyc-taxi-cab/  

• Familiarity with broad cloud computing concepts and experience with AWS, GCP, and Azure.

• Experience with Relational databases, NoSQL databases, and data modeling tools.

• Familiarity with PostgreSQL, including best practices, Query Plan analysis, backup/restore, migrations, etc

• A strong sense of curiosity and a willingness to wade into the unknown and learn as you go. 

Our Commitment:

• We will respond to all applicants

• We strive to review all applications fairly, without bias, and shortlist based on relevant skills and experience.

• All active candidates will be informed of what is happening next in the process.
  

About Timescale🐯

Timescale is the creator of TimescaleDB and PGVectorscale, trusted by tens of thousands of organizations for their mission-critical time-series applications. We're committed to empowering developers and businesses worldwide, helping them build data-driven products that measure everything that matters—from software applications and industrial equipment to financial markets, blockchain activity, consumer behavior, machine learning models, and climate change.

By analyzing data across time (“time-series data”), developers gain insights into what’s happening, how it’s changing, and why. With a global, fully remote workforce, Timescale is supported by top investors, including Tiger Global, Benchmark Capital, NEA, Redpoint Ventures, Icon Ventures, and Two Sigma Ventures.

Enjoy debating the crunch-factor of different chicken nuggets 🍗, sweating it out during lunch 💦, talking about your kids, whether they be actual children 👶🏽, potted plants 🌱, or four-legged creatures 🐾? You’ll fit right in at Timescale!

Our Tech stack: 

We share our tech stack with the caveat that we don’t require previous experience in it (but a love of these languages is helpful: Timescale's tech stack includes TimescaleDB, built on PostgreSQL, along with AWS, Go, Docker, Kubernetes, and Python for scalable time-series data management.

To learn more, visit www.timescale.com or follow us on Twitter @TimescaleDB.

What we’re offering

Benefits may differ from country to country.

• Flexible PTO and family leave

• Fridays off in August 😎

• Full remote work from almost anywhere

• Stock options

• Monthly WiFi stipend

• Professional development and educational benefits 📚

• Premium insurance options for you and your family (US employees)