Posted on
November 2, 2024
Location
Remote, Netherlands
Salary
Not specified
Apply now
Click to apply on official siteAbout Recast:
Recast Software, located in Minneapolis, MN, with an office in Ridderkirk, NL, empowers organizations to better manage and support users and devices. Our mission is to simplify the work of IT teams and enable them to create highly secure and compliant environments. Our software does this by seamlessly integrating with existing IT infrastructure to quickly remediate issues, ensure compliance, enhance security, and maintain clear visibility across all devices. Recast is a rapidly growing software company with its solution being used by thousands of enterprise organizations in more than 125 countries, impacting millions of devices and (more importantly) the people who use them.
About the Role:
We are looking for a Technical Support Engineer to provide excellent customer service in a dynamic and technical environment to bring solutions to customers. You will work directly with customers related to the installation, troubleshooting and integration of Recast Software products and related technologies. You'll have an essential seat at the table as the customer advocate, between our users, our development team, and other stakeholders across Recast.
Key Role ResponsibilitiesWhat you bring:
• You take initiative. We have a culture of ownership and progress over perfection. We proactively drive outcomes with self-motivation and determination. We deliver results that matter for our customers and our team.
• You get curious. Curiosity moves us forward. We ask questions, try new things, and learn from mistakes. Challenges are opportunities to explore creative solutions that benefit our customers and drive continuous improvement.
• You work together. We appreciate the power of diverse perspectives. Through open communication, we help one another and leverage our collective expertise for better outcomes. We build trust through teamwork.
• You embrace change. Change is inevitable; we meet it with agility and resilience. We navigate with courage and find possibility in uncertainty. We adapt for the future, shaping our path with purpose.
• You choose empathy. We aim to deeply understand the needs of our customers and one another - it's the foundation of our relationships. We assume positive intent and practice mutual respect. We prioritize a culture of belonging because success is a shared journey.
Compensation, Benefits, & Perks:
• The salary range for this position is €58,000-€77,000. Additionally, cash compensation for this role also includes 7.5% annual discretionary company bonus potential. Salary may vary based on experience, skills, and geographical location.
• Commuting allowance
• Internet reimbursement
• Pension
• Company laptop
• Company cell phone or reimbursement
• Work-life balance and remote work options. This role is expected to work in the office once every 1-2 weeks.
Why do we love working at Recast?
It takes great people across an entire company to build great tools. As a growing start-up, every employee has an opportunity to make a huge impact on our business, as well as ample opportunities to learn and grow. We are a people-first culture with passionate, talented, and supportive teammates. We are committed to making every employee feel respected and valued. We recognize to bring our best selves to Recast, it’s important for everyone to nurture their lives outside of work.
Recast provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information or characteristics, marital status, familial status, veteran or military status, status regarding public assistance, membership or activity in a local commission, or any other protected status in accordance with applicable federal, state, local, and international laws.
Posted on
November 2, 2024
Location
Remote, Netherlands
Salary
Not specified
Apply now
Click to apply on official site