Technical Support Engineer

About Delphix

Delphix is the industry leader for DevOps test data management. 

Businesses need to transform application delivery but struggle to balance speed with data security and compliance. Our DevOps Data Platform automates data security, while rapidly deploying test data to accelerate application releases. With Delphix, customers modernize applications, adopt multi-cloud, achieve CI/CD, and recover from downtime events such as ransomware up to 2x faster.

Leading companies, including Choice Hotels, Banco Carrefour, and Fannie Mae, use Delphix to accelerate digital transformation and enable zero trust data management. Visit us at www.delphix.com. Follow us on LinkedIn, Twitter, and Facebook.

The Role

Delphix strives to deliver the highest level of professional support to its customers through several different venues.  As a Technical Support Engineer you will often be the first contact point for our customers, where you are responsible for taking and working cases, utilizing common methods of interaction and creating knowledge content to better enable customer self-service. You will become a Delphix product expert, able to effectively communicate and troubleshoot complex issues with the customer, including analyzing logs, filing bugs, implementing workarounds and aiding customers in any technical issues that may arise with the product and related technologies and environments.

Why you will love this position:

• Customised on-boarding and on-job training covering all the aspects of the products (basics to advanced) conducted by our SMEs in 1:1 sessions, and online resources
• Highly collaborative support group,  people (even in different Geos) help each other showing true 'oneteam' culture  
• Emphasis on quality rather than quantity 
• Transparency in internal and customer communications related to technical analysis 
• Equal access to tools/resources to everyone, including access to Engineering
• Capacity to grow and build career plan
• Access to latest technologies

• Perform case backlog management and provide customer communication as appropriate
• Reproduce product issues in-house, recommend solutions/workarounds, and collaborate with Engineering on escalated issues
• Work cross-functionally with Engineering, Professional Services, Presales, and other groups as required
• Create knowledge content that is shared with customers and co-workers
• Will be required to work shifts including weekends and holidays
• Occasional travel may be required, likely less than two weeks per year

• Bachelor's degree in Computer Science or equivalent job experience
• 3 - 9 Years of relevant experience providing vendor software support
• Demonstrated history of strong analytical and troubleshooting skills
• Excellent English verbal and written communication skills
• Strong interpersonal and customer relationship skills
• OS Skills in Unix / Linux or Windows Server

• Experience managing or operating Oracle,  SQL Server, or comparable RDBMS systems, especially with a focus on database backup and recovery
• Knowledge and experience with SQL queries
• Network Troubleshooting (NFS, iSCSI, TCP/IP, routing protocols)
• Experience with data transformation, especially Pentaho Kettle or comparable ETL engines
• Ability to read “C” or Java code
• Experience using or administering virtualization, hypervisors, or cloud (Azure, VMware, AWS)
• Understanding of Docker, Containers, and or Kubernetes
• Ability to script in Shell, Python, etc

We are strongest when we bring together a diverse set of perspectives and experiences, and strive to empower each voice to be heard and respected. Delphix is committed to hiring and supporting all teams regardless of gender identity and expression, sexual orientation, disabilities, neurodiversity, physical appearance, body size, ethnicity, nationality, race, age, religion, veteran status, or similar personal characteristics. Our focus on inclusion and diversity benefits our employees and positions Delphix to succeed as a global company.