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    Junior L1 India Support Engineer

    foxit.com logo

    Foxit Software - foxit.com

    Role details for Junior L1 India Support Engineer

    Posted on

    July 29, 2025

    Location

    Noida

    Salary

    Not specified

    Apply now

    Click to apply on official site

    Foxit is remaking the way the world interacts with documents through advanced PDF technology and tools. We are a leading global software provider of fast, affordable, and secure PDF solutions that are used by millions of people worldwide. Winner of numerous awards, Foxit has customers in more than 200 countries and global operations. We have a complete product line and an exciting and aggressive development schedule. Our proven PDF technology is disrupting the status quo establishment and has accelerated our company growth. We are proud to list as customers Google, Amazon, and NASDAQ, and with your skills and help, we plan to add many more. Foxit has offices all over the world, including locations in the US, Asia, Europe, and Australia.

    For more information, please visit https://www.foxit.com.

     

    About the Role:

    Foxit, a leading provider of innovative PDF products and services, is seeking a skilled Junior L1 India Support Engineer to join our team. In this role, you will handle Level 1 product issues, troubleshoot and resolve customer problems, and collaborate with our product teams for continuous improvement.

    Working Hours:

    Willing to work rotational shift 24*7 on weekdays and weekends (mandatory)

    Responsibilities: ·

    Work directly with customers to troubleshoot, recreate, and resolve Tier 1 and Tier 2 level issues related to products

    Document and review solutions to common questions and problems

    Update the ticket tracking system to provide the accurate and current status of support issues

    Escalate issues to the product/developer team and help with product improvement

    Ability to serve as an escalation point for the Customer Success team and other key stakeholders

    Suggest and implement improvements to workflow, tools, and general policies to improve the overall quality and efficiency  

    Able to handle multiple tasks at the same time i.e. Chats, emails, calls

    Qualifications: ·

    1+ years of proven experiences in providing technical support

    Bachelor's degree in computers or relevant field

    Having worked for a software support is a plus but not mandatory 

    Great Communications skills

    SaaS experience a plus

    Experience with Salesforce & JIRA is a plus 

    Ability to work independently and as part of a team

     If you’re passionate about customer support and driven to solve problems, join the team that’s shaping the future of PDF technology worldwide.

    Role details for Junior L1 India Support Engineer

    Posted on

    July 29, 2025

    Location

    Noida

    Salary

    Not specified

    Apply now

    Click to apply on official site