Support Engineer

nXscale provides flexible outsourcing solutions for startups and scaleups. We partner with global companies to help them build teams and scale operations.

Join a mission-driven team working to accelerate the global transition to clean and renewable energy. This company provides innovative, end-to-end digital tools that empower solar professionals worldwide to design, sell, and manage clean energy solutions—at no cost to the user. With a global presence spanning over 130 countries and a team distributed across 12, they are committed to thoughtful design, simplicity, and delivering exceptional user experiences. Diversity, inclusion, and authenticity are at the heart of their culture, fostering an environment where every team member is empowered to make a meaningful impact. Be part of a collaborative and passionate crew driving real change for a more sustainable future.

This is a role with a strong focus on issue resolution and timely technical support. We’re looking for someone with a proactive, adaptable mindset—someone who can quickly understand problems, propose effective solutions, and work closely with developers and QA specialists to deliver results.

You’ll join a high-performing, dynamic global software team where you can make an impact and do what you do best.

• Develop and maintain full stack applications using React, Python, Django, and MySQL.
• Design and implement new features and enhancements to improve product usability, performance, and productivity.
• Ensure all development aligns with established architecture and design guidelines.
• Contribute to the ongoing maintenance and continuous improvement of OpenSolar’s Design Tool and related systems.
• Diagnose, troubleshoot, and resolve software issues and bugs reported by users or internal teams, ensuring timely, high-quality fixes.
• Participate in on-call rotations, providing technical support during incidents to ensure uptime and reliability.
• Conduct root cause analyses to prevent recurring issues and maintain software quality standards.
• Estimate, plan, and execute technical tasks related to bug fixes, minor enhancements, and maintenance projects.
• Proactively enhance internal tools, monitoring systems, and support processes to improve operational efficiency.
• Manage testing, deployment, and release processes for system updates.
• Follow and promote secure software development best practices.
• Collaborate effectively with senior developers and cross-functional teams in a dynamic environment.

• Core Competency: Strong full stack software engineering expertise.
• Preferred Technologies: Python, Django, React, JavaScript, MySQL, Single Page Applications (SPAs), and AWS services (Lambda, CloudFormation, RDS).
• Experience: Minimum 5 years of relevant hands-on experience in full stack software development.
• Development Practices: Demonstrated proficiency in software engineering best practices, including clean code, testing, and version control.
• Collaboration: Excellent communication skills with a proactive, open, and collaborative working style.
• Mindset: A strong passion for problem-solving, innovation, and tackling complex challenges.
• Culture Fit: Enthusiasm for contributing to a positive, inclusive, and diverse team culture.
• Domain Knowledge (Desirable): Understanding of consumer finance, B2C payments, and integrated e-commerce solutions.

We are an equal opportunity recruiter and employer and value diversity most at nXscale. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The nXscale Referral Program is still open!

Give your friends the chance to work in a global startup. Refer friends here: https://nxscale.com/referral-program/#form

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