Technical Support Engineer

At Coram AI, we’re reimagining video security for the modern world. Our cloud-native platform uses computer vision and AI to help businesses stay safe, make smarter decisions, and move faster; from real-time alerts to seamless clip sharing and multi-site visibility.

You’ll be joining a small, fast-moving team that values clarity, craftsmanship, and impact. Every person here has a voice, ships meaningful work, and helps shape how AI can make the world safer and more connected.

The role:
As a Technical Support Engineer, you will be on the front line, triaging customer tickets (via Intercom or email). You’ll be responsible for the initial debugging of issues, resolving most on your own and escalating to the engineering team when needed. You’ll manage multiple customers simultaneously, often across several days, so strong organization and attention to detail are critical to ensure nothing slips through the cracks.

Responsibilities:

• Troubleshoot customer issues across networking, devices, and backend services

• Assist with setup, onboarding, and configuration

• Reproduce, document, and escalate bugs

• Build simple scripts or tools (Python/Bash) to streamline support

Qualifications:

• Bachelor’s degree in Computer Science, Networking, IT, or a related field

• 2–5 years of experience in computer networking (IP, DNS, SSL/TLS, ARP)

• Proficiency in Bash, Python, and API integrations

• Ability to read and understand API documentation to integrate with the Coram application

• Resilient in challenging and fast-paced environments

• Exceptional written and verbal communication skills in English, with the ability to influence at all levels

• Ability to work in an onsite environment

What we offer:

• Competitive compensation package

• 100% Employer-paid medical, dental, vision, and base life insurance

• Paid time off and 9 paid holidays

• 401(k) (Traditional and Roth options)

• Equity in a rapidly growing company

• Regular team socials, dinners, and off-sites

• The latest Apple tech and unlimited tools to help you build your best work

We're on a mission to transform a $50B+ legacy industry by bringing the power of cutting-edge multimodal LLMs and computer vision to real-world security and operations. From firearm detection to intelligent access control, our AI agents turn every camera and sensor into a smart system that enhances safety, efficiency, and awareness.

Founded by Ashesh Jain (ex-Lyft Level 5, PhD Cornell) and Peter Ondruska (ex-Lyft, PhD Oxford), Coram AI is backed by top-tier investors including Battery Ventures and 8VC, with over $30M raised to date. We were recently named to the CB Insights AI 100, recognizing the most promising AI companies globally. If you're excited to work on mission-critical AI that makes an impact in the real world, we’d love to meet you.