Senior Application Support Engineer

Bosta is looking for highly energetic Fresh Software Support and Integration Engineers with great ability to learn and grow, and a huge appetite for technical challenges who are mainly interested in Technical Support and Software Testing.

This is a rare opportunity for passionate engineers who want to kick start their careers in a great environment to join our outstanding engineering team.

Company Overview:

Bosta is a rapidly growing tech startup aiming to revolutionize the logistics and financing landscape for e-commerce in the Middle East and Africa regions. The company specializes in catering to individuals who leverage social media platforms to sell their products. Bosta's mission is to empower e-commerce entrepreneurs to succeed by providing end-to-end solutions that streamline digital trade, and logistics and facilitate financing.

About Our Engineering.

Exceptional software is integral to our vision for changing the delivery business. For our customers, we care deeply about delivering amazing user experiences. Delivery can be a messy business, but our customers love our intuitive and easy-to-use software.

For the internal teams, we write software to run every part of our business: Operations, CS, accounting, and Sales. As we scale, automation, data, and AI will enable our team to move faster and smarter than the competition.

As a Startup in the growth phase, our current challenge is to migrate to new technologies, rebuild some services, make changes in our software architecture, and build whole new products.

• To be Responsible for raising the quality level of handling customer technical requests/inquiries/problems and addressing its root causes to drive improvement in customer experience.
• To Own all customer inquiries regarding Integration, business dashboard, business app ,admin dashboard and star app) and other business solutions till closure and post resolution call to ensure customer satisfaction
• To Communicate with different department within Bosta for Enhancing Process, facilitate customer experience & finding Resolution or workarounds for repeated issues
• To Provide updated troubleshooting and self-help materials to the customers and internal departments
• To Conduct outbound calls for problems received from customers through any touch point (Ticketing system, whatsapp & phone calls) or received through mailbox to ensure solving the customer problem according to the SLA
• To Escalate all technical inquiries to product team through a standard SLA whenever needed and ensure that all escalations contain complete information to ensure resolution targets are achievable
• To Attend different UATs to ensure that any new business feature is compatible with systems and internal processes.

• Bachelor’s degree in Computer Science or a related field.
• minimum 3 years of experience in the same field
• Strong academic record.
• Experience with open-source technologies is preferred.
• Familiarity with JavaScript and both relational and non-relational databases is preferred.
• Strong eagerness and willingness to learn.
• Exceptional problem-solving skills.