Consultant III - Cloud Support Engineer

At Concept Reply, we are hiring Consultant 3 Cloud Support Engineers to join our cloud and infrastructure team. In this role, you will support AppDev and Infrastructure teams operating across Azure and AWS environments, ensuring highly available, secure, and fault-tolerant services. Our ideal candidate has hands-on experience with cloud operations, database management, troubleshooting web applications, and enabling DevOps practices in an Agile/SCRUM environment.

• Provide AppDev team support via ServiceNow/Azure DevOps (deployments, SQL queries, troubleshooting, RCAs).
• Manage Azure resources, RBAC, Active Directory/Entra ID, Windows Servers, and IIS applications.
• Administer and optimize MSSQL databases; execute queries in PostgreSQL, MySQL, and MongoDB.
• Implement Infrastructure as Code using Terraform/CloudFormation and manage CI/CD pipeline deployments.
• Monitor services using DataDog, CloudWatch, and Azure Monitor; resolve cloud/web/database issues.
• Collaborate in Agile/SCRUM teams, approve CAB changes, and maintain documentation (runbooks, best practices).

• Proven experience in Azure and AWS cloud support within enterprise environments.
• Proficiency with ServiceNow and Azure DevOps ticketing and workflows.
• Strong hands-on expertise in MSSQL, Windows Servers, IIS, and ASP.NET deployments.
• Knowledge of identity/access management with AD, Entra ID, and RBAC in cloud platforms.
• Familiarity with monitoring tools (DataDog, CloudWatch, Azure Monitor) and CI/CD pipelines.
• Strong troubleshooting, root cause analysis, and ability to thrive in Agile/SCRUM setups.

• Experience with additional Azure or AWS services (DMS, VPC/VNet configuration).
• Exposure to CloudFormation templates and Terraform modules.
• Familiarity with MongoDB, PostgreSQL, MySQL, and Redshift query execution.
• Prior experience with production deployments and CAB processes.
• Strong documentation, reporting, and communication skills.

About Reply

Reply specializes in the design and implementation of solutions based on new communication channels and digital media. Reply is a network of highly specialized companies supporting global industrial groups operating in the telecom and media, industry and services, banking, insurance, and public administration sectors in the definition and development of business models enabled by the new paradigms of AI, Cloud Computing, Digital Media, and IoT. Reply’s services include Consulting, System Integration, and Digital Services.