Senior Technical Support Engineer
Saviynt - saviynt.com
Role details for Senior Technical Support Engineer
WHAT YOU WILL BE DOING
- Communicate with end users/businesses to explain the issue(s) and solutions for
- implementation related questions
- ● Provide technical analysis for the production incidents, resolution, and root cause
- analysis for the incidents
- ● Publish knowledge articles for the incidents and service requests, prepare technical
- documents for the standard operating procedures
- ● Identify, debug and troubleshoot break fix issues and take it to a resolution
- ● Respond and resolve issues within agreed service levels
- ● Work closely with Engineering and DevSecOps teams for activities related to
- supporting the IAM and CPAM service offerings
- Strong Domain knowledge in Identity and Access Management (IAM)
- ● Hands-on experience in configuring and deploying one or more IAM tools like Saviynt,
- Sailpoint, OIM or ISIM
- ● Knowledge and experience in invoking REST/SOAP web services using tools such as
- Postman
- ● Database : Extensive experience in database operations & SQL
- ● Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
- ● Basic knowledge of operating systems such as Linux, Unix & windows
- ● Prior experience integrating with any SSO providers
- ● Experience working with global Customers and strong customer focus
- ● Excellent written and verbal communication skills
- ● Keywords: Cloud, Java, Scripting, Linux, SQL
- ● Minimum 5 years experience in implementing various IGA solutions