Posted on
March 1, 2025
Location
New York City
Salary
Not specified
Apply now
Click to apply on official siteStainless is a fast-growing tech startup building the future of APIs. Our customers include industry leaders like OpenAI, Anthropic, and Cloudflare.
We have raised over $35 million from a16z, Sequoia, and other great investors.
We are currently ~20 people based primarily in NYC (just west of SoHo) and looking to grow quickly over the next 3 years.
Support Engineers are the direct interface between Stainless and our users. You’ll work with all Stainless users, from those just starting on their integrations to those that have been with us for years (like OpenAI and Anthropic). You’ll be the voice of the customer to the rest of the company, advocating for them and directly influencing the roadmap of the company both immediately and longer term.
To excel in this role you will have strong independent judgement and can write software in a wide variety of programming languages (maybe from prior experience or picked up on the job). You learn quickly and can jump into unfamiliar contexts (and repositories) with ease.
We’re growing the team from 2 to 4 (and beyond) and you’ll be laying down the foundation of how we support our customers now and in the years to come.
Support developers at small startups, growth-stage companies, and enterprises to understand their needs:
Improving and refining code they’ve written
Explaining the intricacies and capabilities of Stainless
Handle inbound and outbound requests across Slack, email and beyond
Help new customers evaluate and set up Stainless for their SDKs
Make sure any issues, requests or rough edges are used to shape product work at Stainless
Write great docs, help build a great website, do what needs done
Write code both internally and for external customers. Some examples:
improving our Codegen to handle new use-cases
writing examples and demos for potential users
writing custom helpers for sophisticated users. Some examples:
webhook verification across 5 languages
SSE parsing for LLMs
internal tooling (CLIs, Retool pages, etc)
Location:
Either:
3+ days p/wk in our physical office location in Manhattan, New York
PST Remote
You might be a good fit for this role if:
You have broad polyglot interest/experience – comfort working across multiple programming languages, and enthusiasm to build proficiency with even more
You have a true passion for developer experience and empathy for developers from all backgrounds (junior, non-traditional, expert power-user etc)
You love connecting with new users: learning their needs and coming up with creative solutions to solve them
You care deeply about great communication about technical subjects, from terseness of a tweet to an expanded tutorial in documentation
You’re a quick learner, self-motivated, and able to execute quickly whilst maintaining high quality
You love crafting a great product. You appreciate and show extreme detail-orientation in articulating papercuts and finding every possible corner of polish
Experience building and consuming APIs
Built and/or maintained a popular open-source project
We offer competitive salary and generous equity grants.
Great healthcare coverage options (e.g., fully covered platinum plans).
Paid commuter benefits & similar.
Paid team lunch during workdays.
Flexible PTO plus 2 weeks of companywide vacation a year.
Posted on
March 1, 2025
Location
New York City
Salary
Not specified
Apply now
Click to apply on official site