Support Engineer

Who are Heidi

Heidi is on a mission to half the time it takes to deliver world class care.

We believe that in 2050 every clinician will practice with AI systems that free them from administrative burden and increase the quality and accessibility of care to patients across the world.

Today, we have a suite of tools that modernize documentation. Tomorrow, we’ll equip every healthcare org with AI assistants that undo the tediums of clinical & non clinical work

Our team is a potent mosaic of sage, accomplished leaders & brilliant polymaths hungry to prove it. We achieve in 6 months what it takes our competitors 4 years to do.

We’ve recently raised from a lead US and UK investors to supercharge the incomprehensible growth we’re seeing.

As a Support Engineer, you'll leverage your technical expertise to troubleshoot and resolve challenges, contributing to the growth and success of our product, helping clinicians improve patient care across the US.

What you’ll do

• Provide exceptional customer support by understanding customer needs, resolving issues efficiently, and ensuring customer satisfaction.

• Perform in-depth analysis of technical issues reported by customers.

• Collaborate with engineering and product teams to understand, reproduce, and resolve complex technical problems.

• Monitoring server health status & bug reports. Take immediate actions to eliminate damages and escalate serious issues.

• Provide timely and accurate responses to customer inquiries, ensuring issues are resolved within agreed service levels.

• Fix product issues and bugs, ensuring high-quality and reliable product performance.

What we look for

• Strong communication skills and a customer-centric mindset.

• Ability to explain technical concepts to non-technical users in a clear, empathetic manner.

• Eagerness to contribute to product improvement.

• Some experience with Python, React, Node, FastAPI, MongoDB.

• A proactive person who enjoys a fast paced startup environment, able to collaborate with an international team of like minded individuals dedicated to creating awesome AI experiences in healthcare.

• Ideally 2+ years’ experience in a support engineer role.

Other things to know

• We’re in-person only

• Experience in healthcare is great, but not required.

Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships we want to hear from you.