Customer Support Engineer

What is Rojo all about?

Rojo Consultancy works globally for Fortune 500 helping them become truly digitally connected enterprises. Many of them run their business processes on several platforms and have hybrid system landscapes. They use the world's best ERP, CRM, and Software as a Service (SaaS) such as SAP, Salesforce, Coupa, ServiceNow, Amazon WS, and many more to name. With the ever-increasing demand for speed and innovation, new applications are added to their system landscapes, making integration a vital component in any enterprise in the digital space.

Rojo specializes in systems integration, API management, and data analytics. We are partners with industry leaders such as SAP, SnapLogic, and Splunk. In addition to consultancy services, we build innovative software to enrich our partner platforms and offer managed services that support the entire enterprise integration lifecycle.

About the team and your role

The Rojo Managed Services team brings our customers extra capacity and peace of mind with real-time monitoring, error reporting, troubleshooting and active performance improvements. It is our job to make sure our customers get integrated and stay integrated. On a daily basis we try to avoid incidents from happening, and when they occur, we try to provide a sustainable solution as soon as possible. Every day there is another puzzle to solve. Do you want to join our team of puzzlers and help us solve the next challenge?

What do you need to succeed

·        3-6 years’ experience within an IT organization

·        Preferred experience in Integration Support along with knowledge of Monitoring/Observability tools like Splunk/Data Dog, etc

·        Knowledge of leading integration platforms like SAP CI or SnapLogic or MuleSoft (preferrable SAP CI with adapter support over SAP PO)

·        Passionate about technology and/or programming

·        Professional English proficiency

·        A strong customer service focused personality

·        Capable to work in a diverse, global team that runs 24/7

·        Familiarity with Event Driven Architecture is favorable

·        Past working experience with applications like Salesforce, AWS, Snowflake, MS Dynamics CRM, other ERP tools. Basic Programming experience

·        Working experience with JIRA service desk or similar solutions

·        Comfortable with rotational/flexible/weekend shifts and hybrid work environment from our Pune, India office.

Additional Desired skills

·        A bachelor’s degree in computer science, Software Engineering, or equivalent

·        Analytical skills to identify patterns and improvement opportunities 

·        A Continuous Improvement mindset

·        Ability to work according to procedures and best practices

·        Able to work with a high degree of autonomy

What do we offer?

·        The chance to gain work experience in a dynamic and inspiring environment and launch your career

·        Plenty growth opportunities while working in a high energy and fun environment

·        The opportunity to work on innovative projects with colleagues who are genuinely proud of their contribution

·        Training and mentoring to support your professional development with a yearly education budget

·        International atmosphere with Multicultural environments (+- 20 nationalities)

·        A global, inclusive and diverse working climate within a world conscious organization.

·        Plus, other exciting benefits specific to each region.

Rojo is committed in achieving diversity & inclusion in terms of gender, caste, race, religion, nationality, ethnic origin, sexual orientation, disability, age, pregnancy, or other status. All qualified candidates are encouraged to apply.

No one fits a job description perfectly, and there is no such thing as the perfect candidate. If you don't meet all the criteria, we'd still love to hear from you.

Does that spark your interest? Apply now.