Senior Support Engineer - US

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Support Engineer - US in the United States.

This role offers the opportunity to work directly with enterprise customers, ensuring their deployments run smoothly and securely. You will troubleshoot complex technical issues, manage Linux and cloud environments, and collaborate closely with engineering teams to drive solutions. The position involves hands-on system administration, Kubernetes and container management, IAM integrations, and secure access workflows. You’ll act as a trusted technical contact for customers, helping maintain operational stability while contributing to internal tools and best practices. This is an ideal role for someone who enjoys problem-solving in a fast-paced, collaborative environment and has a passion for modern cloud and security technologies.

• Accountabilities:
• Investigate and resolve support cases related to SaaS platforms, including authentication, secret access, certificate workflows, and remote access issues.
• Reproduce and troubleshoot customer problems using Linux, Docker, Kubernetes, and other environment tools.
• Analyze logs and system behavior to identify root causes and deliver actionable solutions.
• Support customers with secure configurations, operational best practices, and runbook development.
• Collaborate with engineering and product teams to escalate complex issues, validate fixes, and advocate for customer needs.
• Contribute to internal tooling, team processes, and knowledge base articles to enhance team efficiency and customer experience.
• Provide support for critical issues outside core hours when necessary.
• Requirements:
• 4+ years of experience in technical support, DevOps, System Administration, or a similar customer-facing technical role.
• Strong hands-on experience managing Linux-based systems in production environments.
• Proficiency with Kubernetes, Docker, Terraform, and shell scripting.
• Knowledge of IAM concepts, authentication protocols, and API interactions.
• Experience with at least one major cloud provider (AWS, Azure, or GCP).
• Solid understanding of networking, TLS/SSL, and system-level debugging (logs, processes, permissions).
• Strong analytical and troubleshooting skills, capable of independently driving root cause analysis.
• Excellent written and verbal communication skills in English.
• Preferred: experience with SaaS or security-focused platforms, Zero Trust Architecture, PKI/KMS/CMS, PAM, HSM, DevOps automation tools (CI/CD, Terraform, Ansible), and scripting in Python or Bash.
• Benefits:
• Competitive base salary: $130K-$150K, plus potential merit increases based on experience.
• Equity or stock options in the company.
• Flexible remote work with East Coast preference.
• Health, vision, and dental insurance.
• Paid holidays, sick leave, and PTO.
• Opportunities for professional growth and collaboration with cutting-edge cloud and security technologies.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.

📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.

🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.

🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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