Support Engineer

As a Support Engineer at Unblocked, you’ll help monitor the quality of answers provided to our customers, suggest improvements, and collaborate closely with the sales, product, and engineering teams.

About Unblocked

Unblocked is a high-growth, well-funded SaaS company that helps answer questions software development teams have about their applications. This allows them to spend less time in meetings and dealing with interruptions, and more time writing code.

We are a small team with a track record of building developer tools that solve real problems. We encourage participation in the entire product-development process, and you will have the opportunity to help define Unblocked and shape its roadmap, implement solutions, and receive direct feedback from the users of our products.

About You

You’ll play a key role in supporting customers as they evaluate and adopt Unblocked, ensuring an excellent product experience, and continuously improving the quality of our answers.

What You’ll Do

• Work directly with customers to design, implement, and fine-tune their team configuration.

• Participate in customer calls to advise on best practices for prompting strategies and product usage.

• Collaborate closely with sales, customer success, and engineering teams to resolve issues and surface product improvement opportunities.

• Analyze patterns in answer quality and customer feedback to recommend and drive improvements to our platform.

• Participate in customer calls to advise on best practices for prompting strategies and product usage.

• Stay current on Generative AI, Retrieval-Augmented Generation (RAG), and trends in developer productivity tools.

Requirements

• 2+ years in a technical, customer-facing role (e.g., Solutions Engineer, Support Engineer, QA Engineer, or SRE).

• Comfortable navigating software development environments — including reading logs, configurations, and basic code.

• Sharp attention to detail with a knack for identifying subtle inaccuracies and diagnosing root causes.

• Excellent communicator, able to clearly explain technical concepts to both technical and non-technical audiences.

• Strong organizational skills with the ability to manage multiple customer engagements in a fast-paced environment.

• Scripting experience (Python, Bash, etc.) and familiarity with SQL are a plus.

Culturally, we’re looking for people who are:

• Driven to get things done: Eager creators who execute quickly.

• Able to play well with others: Collaborative and effective communicators.

• Passionate advocates for the end-user: Dedicated to exceptional customer experiences.

• Different: Offering unique perspectives and continuously learning.

• Ambitious malcontents: Always seeking improvement and meaningful technological impact.

What’s in it for you?

• Competitive salary.

• Equity in the company for eligible candidates.

• Generous medical and dental benefits.

• Very flexible vacation policy.

• Your choice of Apple hardware to get started.

• Opportunities for diverse personal growth and project involvement.