Senior Full Stack Support Engineer

Come join the climate technology startup that is radically shifting the trajectory of global sustainability!

At Altruistiq we're building a SaaS product to help the world’s largest companies increase the sustainability of their global supply chains. We know that business can create benefit for all its stakeholders including the environment, but that this requires a new kind of corporate intelligence. Our product enables that intelligence, it tracks environment indicators, defines what needs to be done, and channels resources to where they are needed most. This could mean helping the world’s largest brands to change farming practices in India, wind down coal power plants in Africa, or increase the re-usability of packaging materials in Europe.

Our company is working with global category leaders in private equity, FMCG, food service and logistics, and we are currently facing a massive, growing demand base. To support that growth, we're backed by some of the world’s most recognizable names in sustainable investing.

We believe in strong teams of self-motivated people, working in flat hierarchies with the opportunity for everybody to weight in. And as individuals we're all very much driven to make positive change in the world and for ourselves.

If this excites you, then please join us as a Senior Full-Stack Support Engineer to go on this journey together.

The role

You are a Senior Full-Stack Support Engineer from Costa Rica with more than enough experience to work independently on investigating and solving bugs that cause our customers issues. Problems intrigue you and like a detective you deep dive into logs and code across services and databases, to find root causes and possibly a way to fix them immediately. Unblocking customers makes you happy, and making code better in the process gives you a thrill.

You will join our support squad, working closely with the support manager and other support engineers, solving bugs and issues that our customers have, thereby making a real impact on the world.

For this role, you will need

• 6+ years of full stack experience in application development
• Strong problem solving and analytical skills to resolve complex technical issues and optimize system performance
• Excellent debugging skills, especially with AWS Cloudwatch
• Great communication skills, including being proficient in English, to be able to collaborate closely with other engineers and product managers
• Extensive experience with AWS, Node, Postgres and Vue
• Strong proficiency in Javascript and Typescript.
• Experience with TDD / automated testing (Vitest, Mocha).

What the job involves

• Be part of our support squad, working closely with other engineers, data engineers and product managers across the company.
• Take ownership investigating and solving bugs and issues that our customers are facing with our application across a multitude of services.
• Collaborate to build a fun culture of support excellence.
• Write tests and make code better in the process.
• Actively contribute to fighting climate change and make the world a better place.
• This is a full-time remote position.

Interview process

Our interview process consists of three stages:

• The Role Fit Interview is an initial discussion to determine if there is mutual alignment between your skills, experience, and our company’s needs.
• The Technical Interview assesses your ability to debug complex issues, explain solutions clearly, implement fixes, and write robust tests.
• The Cultural Interview evaluates your collaboration skills, sense of ownership, and alignment with our company’s values and long-term vision.

Remuneration and rewards package:

Our benefits include:

• Equity: we believe our team should all have a stake in the company we're building
• A supportive culture to help you learn and develop into a better version of yourself, including a learning & development budget and policy.
• Competitive compensation package.
• Private health and dental insurance for you and your partner/family.
• New joiner budget for equipment to set up your office.
• Generous pension contribution.
• Uncapped holiday policy.
• Flexible working, remote-first environment.
• Cycle scheme.
• Annual events to spend time together as a team.
• Working in a diverse, feedback-driven organisation, decentralised decision-making enabling everyone to weigh in, offering lots of freedom, impact, as well as responsibility.

At Altruistiq we believe a diverse team is a better team.

We welcome you to apply, and if there are accommodations that can be made to make the application and interview process more accessible for you please just get in touch. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace. If there are accommodations that can be made to make the application and interview process more accessible for you please just get in touch.