Trade Support Engineer

What You’ll Do:

As a Trade Support Engineer, you'll sit on the front line of our trading operations, working shoulder-to-shoulder with traders, developers, and quantitative researchers to keep the production trading environment healthy, stable, and fast. This is a hands-on, high-impact role: when the markets are open, you are our first line of defense.

Day to day, you will:

• Monitor the production trading environment and respond to alerts in real time.

• Triage, resolve, or escalate technical incidents under time pressure (Level 1/Level 2).

• Deploy and configure proprietary and third-party trading applications.

• Investigate trade and position breaks, and support back-office operations such as trade capture and reconciliation.

• Assist with risk and compliance reporting.

• Occasional handling of datacenter and trading desk hardware.

• Write scripts to automate repetitive workflows and accelerate your own troubleshooting.

• Collaborate closely with traders, clearing firms, exchanges, and vendor partners to meet business objectives.

Because this role covers the trading day end to end, it includes early market-open coverage and participation in an on-call / weekend rotation.

What You’ll Need:

• 2+ years of full-time, professional experience in Trade Support, Trade Operations, Application Support, or a similar production-support role.

• Strong proficiency with both Windows and Linux, comfortable in desktop and command-line environments.

• Solid scripting skills in one or more languages (e.g., Python, PowerShell, Bash) to automate tasks and analyze data.

• Working knowledge of SQL for querying trade, position, and reference data during investigations.

• Familiarity with data formats like JSON, XML, and Parquet.

• Familiarity with current code generation AI tools.

• A track record of troubleshooting application and OS-level issues calmly under pressure.

• Strong communication skills, with a focus on resolving uncertainty and coordinating across traders, vendors, and internal teams.

• Detail-oriented, with a strong bias toward documentation and repeatable process.

• Ability to manage shifting priorities in a fast-moving environment.

• Ability to work on-site in our Chicago office and participate in early-hours and on-call coverage as needed.

• Must have valid, ongoing, unrestricted authorization to work in the United States without the need for employer-sponsored or self-initiated immigration filings.

Preferred (We'll Train the Right Person):

• Experience with exchange-traded derivatives and a solid grasp of the trade lifecycle.

• Hands-on experience interfacing with exchanges and clearing firms.

• Familiarity with order entry and market data protocols (e.g., FIX, FIXP, MDP3, BOE, ITCH).

• Exposure to observability tooling and incident-management practices.

Applicants with 3+ years of directly applicable experience are eligible for consideration at the Senior level.

What You’ll Get:

• Competitive salaries and performance bonuses
• Top-tier medical and dental coverage
• Relocation assistance packages
• Generous vacation policy
• Training opportunities and continuing education
• Catered lunch, snacks, and beverages
• Group outings and company parties
• Casual dress environment

• $87,500-145,000
• Senior-level candidates will be eligible for a base salary of $145,000-177,500
• This position is also eligible for an annual discretionary bonus.