Technical Support Engineer - Google

TTEC-Digital is looking for a Google CCAI Dialogflow Support Engineer.

Requirements:

·       7+ years of experience as a Technical Lead in Customer Service Technology

·       3+ years of experience supporting Google CCAI Dialogflow 

·       Good knowledge of GCP CCAI service

·       1+ year experience with Agent Assist

·       Experience supporting conversational bots for various channels (web, voice, WhatsApp, Facebook Messenger, SMS, etc.)

·       Experience in supporting user-centric conversation experiences involving chat, text, or voice strong understanding of sentiment analysis, Intent classification, dialog flows, personality insight, Text to Speech, Speech to Text

·       Sound knowledge of cloud platforms (GCP required, AWS or Azure)

·       Integrate APIs using NodeJS and Python

·       Critical Thinking & Problem-Solving skills

·       Strong Analytical skills

Responsibilities:

·       Responsible for administration and support of Google CCAI Dialogflow 

·       Performs Monthly Move, Adds and Changes

·       Performs Google CCAI Natural Language Processing (NLP) tuning

·       Coordinate and write technical papers, articles, standard operating procedures and best practices

·       Collaborates with Technical Account Managers, Project Managers, and Sales when applicable.

·       Support testing effort