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    Founding Technical Support Engineer

    https://signoz.io logo

    SigNoz - https://signoz.io

    Role details for Founding Technical Support Engineer

    Posted on

    July 28, 2025

    Location

    Not specified

    Salary

    ₹20L - ₹30L

    Apply now

    Click to apply on official site

    SigNoz is a global open source project with users in 30+ countries. We are building an open-source application monitoring which helps developers monitor their applications and troubleshoot problems, quickly.

    We have crossed 22000+ Github stars, 6000+ members in the slack community and 150+ contributors.

    Why us?

    • Opportunity to work in a global dev infra product

    • Backed by YC and some of the prominent VCs in the Bay Area

    • We are completely remote. No offices

    • Founding team member opportunity - build support function from scratch

    • Path to product roles within the org

    What we are looking for
    This is not your typical support role. If you're looking for a classic tier-1 support person who escalates everything to engineering, you should stop reading now. We're looking for someone who is:

    • Technical enough to solve real problems - you need to debug OpenTelemetry instrumentation issues, troubleshoot ClickHouse queries, and help customers optimize their observability setup without constantly escalating to engineering.

    • Someone who can build support infrastructure from the ground up - you will create our knowledge base, establish processes, and set up tooling for a world-class support experience.

    • Fast Learner and interest in technical topics

    • Passionate about engaging with opensource and developers - you'll be active in GitHub issues, Slack discussions, and technical forums.

    Who would be a good fit

    • 1+ years experience in technical support or Devops role supporting technical audiences (SREs, Platform Engineers, DevOps teams)

    • Strong learning skills - you can quickly pick up new technologies and dive deep into complex technical problems

    • Hands-on experience with observability tools - Grafana, Prometheus, Jaeger, DataDog, or similar platforms

    • DevOps background - containerization (Docker, Kubernetes), infrastructure as code, and cloud platforms

    • Programming ability - can read and debug code in at least one language (Go, Python, JavaScript preferred)

    • Customer-focused mindset - you're excited about helping technical users succeed and removing blockers to adoption

    • Strong written communication - can explain complex technical concepts clearly to engineers

    Who may not be a good fit

    • Candidates who are fresh out of college

    Role details for Founding Technical Support Engineer

    Posted on

    July 28, 2025

    Location

    Not specified

    Salary

    ₹20L - ₹30L

    Apply now

    Click to apply on official site