L2 Support Engineer

What we do (and why it matters):

Swarmer develops software that makes drones autonomous and allows them to operate together, in large teams, without pilots required. Our technology has been battle-tested across 100,000+ combat missions in Ukraine — the world's most intense proving ground for drone warfare. We just closed a $15M Series A (the largest investment in Ukrainian defense tech since the war began) and we're scaling operations to serve NATO-aligned nations.
This isn't theoretical. This is software that's being used right now to save lives and defend democracy.

What we’re looking for:

We are looking for a L2 Support Engineer to provide first-line technical support for our UAV and mission software in real operational environments. You will troubleshoot issues using logs and monitoring tools, keep documentation up to date, train users on new features, and act as a communication bridge between military units, test pilots, and our engineering team—ensuring reliable performance and fast feedback loops from the field to development.

What you’ll do:

• Technical user support:

  • Checking access permissions, basic setup, and version актуality;

  • Answering common user questions and recommending best practices.

• First-line issue triage:

  • Analyzing metrics, logs, and configurations;

  • Attempting to fix issues independently; escalating to L3/developers when needed.

• Documentation creation and maintenance:

  • Creating and updating user instructions, knowledge base articles, and guides.

• User onboarding and training:

  • Introducing new features and system updates;

  • Running short workshops or video demos.

• Feedback collection:

  • Communicating with users and structuring feedback for the development team;

  • Creating improvement requests based on recurring needs and pain points.

Tools You’ll Work With

• Monitoring & analytics: Grafana, VictoriaMetrics (Prometheus), VictoriaLogs (ELK);

• Task management: Jira, Confluence;

• UAV software stack: Ardupilot, Betaflight, iNav;

• Mission software: Mission Planner, QGroundControl.

You will also need at least a basic understanding of:

• Networks (TCP/IP, DNS, HTTP);

• Radio communications;

• Operating systems (Linux, Windows, Android).

What you’ll get:

• Work on systems that are actively used on the frontline;

• Opportunity to work with a modern tech stack and advanced drones;

• A fast-paced environment where your ideas directly impact the product;

• Career growth path toward QA, Development, or PM tracks;

• Competitive salary and a comprehensive benefits package (insurance, paid sick leave, 20 paid days off per year);

• Flexible remote work options where possible.

How’s the hiring process going:

✔️ Intro Call with TA Specialist → ✔️Tech & Management Interview → ✔️Final Interview → ✔️ Offer

Please note that, as a leading defense tech company, we take operations security seriously and may need to perform additional background checks as part of our hiring process. We will do so in accordance with all applicable EU laws and regulations and safeguard your data in the process.

Why this matters (and why you should care):

Ukraine is deploying 5 million drones in 2025 alone. The US and NATO are paying attention. The future of defense isn't more pilots — it's smarter software. We're not selling PowerPoints; we're selling proven technology that's been refined under the most demanding conditions imaginable.
Our team is direct, moves fast, and doesn't waste time on performative nonsense. If you want a company with seven layers of approval and endless consensus-building, this isn't it. If you want to do the most important work of your career with people who say what they mean and execute, let's talk.

Ready to Apply?
If you’re excited about solving complex challenges and eager to contribute to the safety and security of Western-Democratic nations, please get in touch!