2nd Line Support Engineer

When you are enjoying content on TV, radio, smartphone, tablet or PC, you are also watching the works of the team that helps put that content right there. The mission of Mediagenix is to enable renowned media companies (e.g. BBC, Disney, Discovery, Paramount) worldwide to bring content to the viewer in the most efficient and future-proof way with the help of our business management system.

To support media companies in their growth in this fast-paced media world, we deliver innovative software solutions that optimize the life cycle of their content across channels and services.

We’re looking for an experienced 2nd Line Support Engineer to strengthen our Business Support Team in Belgium.

In this role, you’ll be the backbone of our IT operations, ensuring that all systems run smoothly and efficiently. Your expertise will help Mediagenix maintain a robust and

reliable IT environment, enabling our organization to operate at its best every single day.

As a key member of the team, you’ll tackle complex technical challenges, provide advanced support, and collaborate closely with colleagues to keep our infrastructure secure and optimized. If you’re passionate about problem-solving and thrive in a dynamic environment, this is your chance to make a real impact.

• Act as the technical backbone for escalated IT issues, providing advanced troubleshooting and resolution beyond first-line capabilities.
• Serve as a key point of contact for complex incidents and requests in Windows Server, Active Directory (AD), and network infrastructure.
• Guide and support first-line helpdesk engineers through Jira, ensuring efficient ticket handling and knowledge sharing.
• Perform system administration tasks: Manage and maintain Active Directory (user accounts, groups, GPOs, permissions), handle Windows Server configurations and updates, perform basic troubleshooting of LAN/WAN connectivity issues and assist with firewall rule reviews and network security configurations.
• Manage licenses and subscriptions for third-party SaaS solutions, ensuring compliance and cost optimization.
• Collaborate with other teams (Cloud, DevOps, Security) to resolve cross-functional issues.
• Maintain documentation for processes, configurations, and troubleshooting steps.
• Contribute to continuous improvement by identifying recurring issues and proposing preventive measures.

• Strong technical knowledge of Windows environments, Active Directory, and network fundamentals.
• Familiarity with ticketing systems (preferably Jira) and ITIL-based workflows.
• Hands-on experience with system administration and basic networking.
• Ability to mentor and guide first-line engineers effectively.
• Excellent problem-solving skills and attention to detail.
• Good understanding of SaaS license management and subscription tracking.
• Experience with Jira and Confluence automation (e.g., creating workflows, automation rules, and integration with other tools).
• Knowledge of AI-driven solutions and tools (e.g., machine learning basics, agentic AI, automation platforms like Microsoft Power Automate or Atlassian Automation).
• Familiarity with scripting (PowerShell) and cloud environments is a plus.
• Strong communication skills in English.
• Education: You hold a bachelor’s degree in IT, Computer Science, or related field, or alternatively, relevant certifications (e.g., Microsoft Certified: Windows Server/AD, CompTIA Network+).

A people-centric culture where your work truly matters

Close collaboration with international teams

The chance to shape Business Support in a global organization

A varied role with real ownership and room to grow

Excited? So are we! Take the next step by applying below and let us demonstrate the endless possibilities at Mediagenix.

We're already looking forward to meeting you!