Technical Customer Service

Better Stack - betterstack.com

Role details for Technical Customer Service

Posted on

July 10, 2023

Location

Prague or Remote (GMT-6 ± 2 hours preferred)

Salary

Not specified

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The challenge

At Better Stack, we are software builders at heart, with our customers at the core of everything we do. With ClickHouse, which is 10x faster than Elastic, acting as our fuel, we develop our products with the speed of light and empower over 150,000 engineers already using us to build their software better and faster. Be it an indie hacker, a national government, or Brave.com.

We aim to make the customers relying on us succeed in building better software faster and keep on delivering an unparalleled 11-star experience. We’re looking for an addition to our team to join us on this mission. Are you intrigued to join a hyper-growth environment, curious about how things work, and discovering new ways for technical solutions? Then read on.

What you'll do

Be the go-to technical support expert. A customer reaches out with a peculiar setup? You whip up a custom integration. Your sales colleague needs to work out details with a prospective customer's tech lead on a call to close a $100k deal? You’ve got their back.
Shape the user experience of our products. By talking with our customers daily, you'll know what matters to them the most. Help make our tools the vehicle through which the engineering magic happens.
Dive into our code, monitoring dashboards, and databasesand get creative with solutions for any kind of stack our customers use.
Bring your unique perspective on how to solve any challenges that our customers may come across.
Empower our customers and help them implement the best practices for logging and incident management.

This might be for you if

You want to be a part of a high-growth environment and a part of a technical product team.
You are passionate about driving change from the start to the finish line. It will be up to you to talk with our customers about the technical challenges they come across, get input from the engineering and product teams and make sure that the customer can reach for the stars... and beyond.
You have native-level English skills – both written and spoken form.
You have a programming or technical background.
You are independent, resourceful, and not afraid to roll up your sleeves.
You would like to help us build a love brand (we're proud of the way we treat our customers )
You are ideally based in GMT-6 ± 2 hours and don’t mind working remotely (that doesn't mean you can't come to our headquarters in Prague when you want or need to!).

Who you'll work with

A team of smart and talented colleagues who are extraordinary at what they do and collaborate to build an amazing product. Namely:

Annie, who is the heart and soul of our customer success team and was previously leading initiatives at the European Space Agency.
Filip, who is the microscopic investigator in our customer service team, can fix close to anything, as well as take 2-week-long on-calls duties (not that you'll have to!).
Veronika, our co-founder & COO, who was previously at Google and Shopify.
Our amazing engineers, whose wizard-level skills can solve any technical problem and who are always willing to help, as well as our customer success and sales teams.

Where to go next?

What it’s like to work here – feel the atmosphere, understand the culture
How we think about software engineering (most of the principles we describe there apply to other parts of the company as well 😉)
Recently, we were voted the most promising young startup of 2022 by an expert jury
Get to know us through the lens of our investors from Creandum (also invested in Spotify, Bolt, or Klarna)

Want to chat? Send us a message and your LinkedIn profile at [email protected].