2nd Line Support Engineer (AX 2012 & D365)

The 2nd Line Support Engineer will handle more complex technical issues escalated from the 1st Line Support team. This role requires in-depth knowledge of AX 2012 and D365 systems, as well as the ability to analyze and resolve technical and business problems efficiently.

• Provide advanced technical support for AX 2012 and D365 users.
• Analyze and resolve complex issues escalated from the 1st Line Support team.
• Collaborate with development teams to identify and implement solutions for recurring issues.
• Perform system diagnostics and troubleshooting to identify root causes of problems.
• Maintain detailed documentation of support activities and solutions.
• Assist in the development and maintenance of knowledge base articles.
• Participate in system upgrades, patches, and maintenance activities as needed.

• Proven experience in a 2nd line support role, with strong knowledge of AX 2012 and D365.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience with system upgrades, patches, and maintenance.
• Familiarity with ITIL processes is a plus. 

• Attention to detail - very important for this role
• Technical Expertise and Analytical Thinking
• Problem Solving
• Communication Skills
• Team Collaboration 
• Time Management

Woking hours - 4am to 1pm (IST)

Work mode - Remote