Support Engineer

About us

At Inkeep, we're building the future of AI agents for customer experience.

We work with leading AI companies, like Anthropic and Midjourney, and high-growth tech companies like PostHog and Postman. Our customers want the best AI assistant experience possible for their users and to use AI as a force-multiplier for their team.

We're growing quickly and looking for new team members who like working at the forefront of technology, with a fast and smart team, and enjoy high levels of ownership and impact.

Our investors include Khosla Ventures and Y Combinator.

About the role

Our customers are often highly technical teams who embed Inkeep-powered AI assistants into their docs, help center, or inside of their apps-- virtually in any touch point and in any workflow. A key pillar to our product is the developer platform which includes: extensible UI components, AI and RAG APIs, and other developer-first primitives. Our customers create AI copilots, agents, and workflows on top of our platform. This role is about partnering with them in that journey.

The role involves being high-touch with customers to help them succeed. If you want to become an expert on how companies embed AI systems into their customer experiences and their internal workflows, Inkeep is a great fit.

Responsibilities

• Onboard and support customers

• Create templates, quickstarts, and other technical onboarding artifacts

• Engineer systems that use AI to make your job more efficient and customer lives easier

Qualifications

• 2+ years in solutions/sales engineering, support engineering, or other engineering roles.

• Have experience with at least TypeScript (and ideally Python as well)

• Strong communication and organization skills

Bonus

• Experience with technical writing

• Experience working at a developer tool company