Technical Support Engineer

About Wispr

Wispr Flow is making it as effortless to interact with your devices as talking to a close friend. Voice is the most natural, powerful way to communicate — and we’re building the interfaces to make that a reality.

Today, Wispr Flow is the first voice dictation platform people use more than their keyboards — because it understands you perfectly on the first try. It’s context-aware, personalized, and works anywhere you can type, on desktop or phone.

Dictation is just our first act. We’re building the interaction layer for your computer — a system that’s capable, understands you, and earns your trust. It will start by writing for you, then move to taking actions, and ultimately anticipate your needs before you ask.

We’re a team of AI researchers, designers, growth experts, and engineers rethinking human-computer interaction from the ground up. We value high-agency teammates who communicate openly, obsess over users, and sweat the details. We thrive on spirited debate, truth-seeking, and real-world impact.

This year, we've grown our revenue 50% month-over-month and with our latest $30M Series A, this is just the beginning.

As we continue to build traction in the market, our customers need us even more. We’re building out the customer support team!

About the Role

We’re looking for someone who gets an adrenaline rush from volume, speed, and efficiency. Think of this role as the first responder in the ER or the gamer who grinds through levels all night — you thrive on tickets flying at you from every direction, and you don’t flinch at the messy or repetitive ones.

You’ll be the person who keeps the queue moving, closing out tickets with speed and precision. You’ll celebrate shaving seconds off your workflow, you’ll love the rhythm of high-volume support, and you’ll take real pride in being the backbone of our customer experience.

This is your chance to learn and elevate the craft of customer support — and leave your fingerprints on how we build a world-class support team.

What You’ll Do

• Tackle incoming support tickets at volume — from the simple to the complex — with speed and accuracy. Handle the least glamorous issues with the same energy and professionalism as the flashy ones.

• Escalate when needed, but always with crisp documentation that makes the next person’s job easier.

• Keep the queue flowing — no backlog, no bottlenecks, no excuses.

• Constantly refine your own efficiency: shortcuts, templates, smarter notes, faster workflows.

• Provide clear, empathetic, professional communication to every customer and team member — no matter how many tickets are in your queue.

• Surface recurring problems and inefficiencies that can make our product and processes better.

A bit about us:

• We are a collection of international and multicultural nerds who love solving problems and passionately geek out to all kinds of topics.

• We take our work, but not ourselves, seriously. We care deeply about our mission, we do our best to pursue excellence in our work, and we find a healthy balance between hustle and quality. And we each have active fitness and social hobbies outside of work.

• We get shit done. We are constantly looking for ways to do our work well and more efficiently, communicating and making micro and macro improvements. We aim to uplevel our products and services to ensure we're meeting and exceeding the expectations of our brilliant customers.

A bit about you:

• Adrenaline-fueled work ethic — you thrive in high-volume, fast-paced environments.

• Resilience — you don’t burn out on repetitive tasks, you actually enjoy the grind.

• Efficiency-obsessed — you’re always looking for ways to do the same task faster and better.

• Clear communicator — you're concise, professional, and empathetic with customers and with team-members.

• Curious and coachable — you're eager to learn our tools, playbooks, and product inside out.

• Team-oriented – you know that no one likes it when things get thrown over the fence. You partner well cross-functionally so we can truly thrive together.

Qualifications

• 1–2 years in customer-facing roles (retail, hospitality, call center, support, etc.).

• Bonus: experience with ticketing systems (Zendesk, Intercom, Freshdesk, Pylon, etc.).

We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.

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