About Appsmith

Appsmith is a leading open-source low-code platform that enables developers to build internal tools quickly and efficiently. We are on a mission to help developers create better software faster, and we are looking for passionate and talented individuals to join our team. We believe in accelerating software development by providing developers with a high-quality platform that abstracts away boilerplate code and features while still giving them complete code control over the business logic of their applications. Internal tools are an integral yet neglected part of every organization and we’re using our approach to build a world where developers can quickly build & deploy internal tools with the same quality as the best SAAS products out there.

Since its inception, Appsmith has gained significant traction with over 10 million downloads, more than 30,000 stars on GitHub, and adoption by 10,000+ organizations across 150 countries. We’ve raised over $51.5mn in funding.

See our GitHub repo here: https://github.com/appsmithorg/appsmith

Role Overview

The Tech Support engineer at Appsmith is a customer-facing role, critical to the company’s success. Our ability to provide customers with outstanding support is what sets us apart from the competition and in this role, you will be the face and driver of the support our customers love. 

This is an exciting role that will require you to provide support for a wide variety of issues, from software development questions to dev-ops challenges. Some types of activities that arise:

• Debug a database connection

• Write examples of JavaScript code to help a customer with a particular use case

• Help with deployment questions regarding Kubernetes, Docker, AWS, and other infrastructure

As part of this team, you will work together joining hands with engineers for diagnosing, troubleshooting, and solving customer issues.

We believe that every customer query is valuable and quick product support for all customer inquiries that we receive via any channel including chat, email, or social media forums is vital.

Must have skills

• 5+ years of experience interfacing with customers and assisting them with support requests for a technical product

• Hands-on experience in Javascript (JS)

• DevOps experience with containers (Docker/K8S) and cloud infrastructure (AWS, GCP, Azure)

• Previously supported NoSQL or SQL database

• Ability to create and improve technical documentation to help users help themselves

• Having a great urge to learn new technologies

Nice to have skills

• Experience working in TypeScript

• Also, it will be great if you have experience in setting up and/or using Appsmith or other low-code products (professionally or personally)

• Open-source contributions to any project is a bonus

Interview Process

As a small team, it’s imperative that we get to know each other before taking the leap. We want to ensure you succeed in your role within our team. Each conversation (video conference) with us will last about 45 minutes. Typically, the whole process takes between 5 and 10 business days, depending on your and our schedules.

Introductory call: A phone call that gives us a chance to introduce our company, and product to you as well as get to know you. If you find our product vision interesting and exciting for you to work on, we will move to the next steps. Hiring Manager conversation: A behavioral interview to understand where you are in your career, what you’re seeking in your next role, and how you hope to grow professionally in the near-to-medium term.

Product Familiarization: Take Appsmith for a spin. Spend up to an hour and get a basic feel. 

Check-in: Now that you have had a little bit of time to think about things and try out the product, are you ready to move ahead? If so, then we have a small technical assignment.

Technical Assignment: Take home assignments to build and solve 4 small problems that are typical of our customers. This is expected to take 2-3 hours at the most.

Technical Interview: The hiring manager reviews the assignment and conducts a technical interview

Founder Round: You will have a call with a founder who will try to better understand you as a person and whether you would thrive inside the culture at Appsmith. We are looking for candidates who deeply care about their work, take ownership & are always trying to get better.

Extending an offer: If all goes well, we will extend an offer that includes financial benefits, equity stock grants, and your start date.

Why Join Appsmith?

• Mission: Be part of a mission-driven company that solves problems that you can relate to. We are on a mission to help developers quickly build & deploy high-quality internal apps.

• Team: We believe in hiring experts for every domain to create a culture of collaboration, innovation, creativity & diversity. Be part of a time that inspires you every day.

• Impact: Play a key role in shaping the future of our platform and delivering features that directly impact our customers' success.

• Flexibility: We believe in unlocking productivity by giving individuals freedom. Work remotely from the USA with flexible hours to suit your work style.

If you are passionate about building powerful, user-friendly tools for developers and are an expert in your domain, we would love to hear from you.

Benefits

• Productivity: Work from anywhere with a budget to set up your home office.

• Flexibility: Work how you are most productive with flexible holiday schedules & work timings.

• Growth: Keep growing with a budget for books, courses & conferences.