Product Support Engineer

Semperis focuses on creating an employee experience that is aligned with our vision—being a Force for Good— starting with being a good workplace. Semperis is recognized as one of America’s Fastest-Growing Cybersecurity Companies on the Inc. 5000 List, a DUNS 100 top Start Up to work for and Inc. Best Workplace for multiple years.  With teams around the world, you’ll be working alongside top global talent in Cybersecurity and Identity Access Management. 

If you are a purpose-driven person who always sees the glass as half full, seizes opportunities, and has an urge to learn and develop your skills—we’d love to meet you. 

What we are looking for:  

We are looking for a Support Engineer to join our team.  

What you will be doing: 

As a Support Engineer at Semperis, you will be an essential member of our Technical Delivery team, collaborating with Product, Sales, and Engineering to deliver the latest security and identity products.
You will be responsible for solving technical issues and help with deployments of security and identity products offered to our customers.
You will be integral in shaping future product development by listening to customer challenges and providing ongoing feedback to our management, Product, and R&D teams.

• Troubleshoot technical and operational issues to maintain customer satisfaction at the highest level 

• Help optimize deployments to meet customers' business, technical, and/or financial goals

• Lead product upgrades in customers' production environments  

• Convey and document technical requirements to and from customers

• Provide input and feedback to engineering teams and development

• Maintain expert knowledge of Semperis products to develop and present unique solutions, and maintain knowledge of emerging trends in related technology areas

• Willingness to travel to customers or events as necessary

Role requirements

• 4-6 years working in either an enterprise IT or enterprise software organization or as a system integration vendor.

• Working knowledge and hands-on experience with Active Directory are a must— you have administered or performed troubleshooting of an enterprise's Active Directory environment.

• Worked in at least one customer-facing role as a support engineer, system administrator, or other technical role.

• Proven troubleshooting abilities.

• Awareness of the identity and access management and infosec product landscapes, and technical features of competing products within the ecosystem.

• Knowledge of Entra ID and Office 365 is a plus, especially from the perspective of installation, administration, and support.

• Experience deploying and supporting solutions in a production environment.

• Ability to communicate with technical contacts and technical decision makers at the customer.

• Bachelor’s Degree in a related field. CS, Economics, or Engineering is a plus, or other relevant technical degree or equivalent experience.

• Excellent verbal and written English communication skills.

 Bonus Points: 

• Infosec experience

• Identity and Access Management experience

#LI-TI1

#LI-Hybrid

Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. 

 Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.