Senior Production Support Engineer

At Revecore, our work helps hospitals recover the revenue they've earned so they can continue serving patients and communities. Trusted by more than 1,300 hospitals across 48 states, we combine specialized expertise with proprietary technology to solve problems others can't. Just as importantly, we've built a workplace where people support one another, embrace innovation, and are trusted to do their best work.

Description

We are looking for a Senior Production Support Engineer who will take a leadership role in maintaining the health and stability of our cloud-based enterprise application built with .NET (C#, SQL Server, T-SQL, Angular) and hosted in Azure and on-prem. You will act as a technical lead in identifying, resolving, and preventing production issues, and play a key role in shaping our support operations through automation, monitoring, and process improvement.

This role requires a high degree of technical expertise, operational discipline, and cross-functional communication. You’ll also mentor junior team members and contribute to engineering excellence and a strong DevOps culture.

Essential Duties and Responsibilities

• Lead the investigation and resolution of complex and high-impact production incidents.

• Serve as the escalation point for production support engineers and coordinate cross-team collaboration during outages.

• Analyze system performance and identify areas of improvement in application reliability, scalability, and observability.

• Drive the development and implementation of monitoring, alerting, and self-healing capabilities for our systems.

• Build automation tools to streamline incident response, environment validation, and root cause analysis.

• Own post-incident reviews (PIRs), ensure timely documentation, and work with dev teams to address systemic issues.

• Provide mentorship and technical guidance to other production support and engineering team members.

• Collaborate with developers, QA, DevOps, and product managers to improve deployment and support processes.

• Participate in on-call rotations and improve incident response readiness and tooling.

Minimum Qualifications

• Bachelor’s degree in computer science, computer engineering, or a related field; or equivalent practical experience.

• 5+ years of experience in a production support

• Deep expertise in C# and .NET technologies; able to debug production code and logs effectively.

• Strong database experience including complex T-SQL queries, performance tuning, and SQL Server internals.

• Advanced experience with Azure services, particularly around app hosting, monitoring, logging, and databases.

• Demonstrated ability to lead incident response efforts and work under pressure.

• Strong scripting skills (e.g., PowerShell, Python, Bash) to automate tasks and build operational tools.

• Excellent communication and leadership skills; able to drive conversations with engineering and business stakeholders.

• Experience with Azure Application Insights, Log Analytics, or other observability platforms.

• Exposure to CI/CD pipelines using Azure DevOps, GitHub Actions, or similar.

• Knowledge of ITIL or SRE principles, and experience establishing support SLAs and metrics.

• Experience working in highly regulated or mission-critical environments.

Work at Home Requirements:

• A quiet, distraction-free environment to work from in your home.

• A secure home internet connection with speeds >20 Mbps for downloads and >10 Mbps for uploads is required.

• The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive.

Must reside in the United States within one of the states listed below:

Alabama, Arkansas, Delaware, Florida, Georgia, Illinois, Iowa, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maine, Michigan, Minnesota, Missouri, Mississippi, North Carolina, Nebraska, New Hampshire, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota (CST Time Zone), Tennessee, Texas (CST Time Zone), Vermont, Virginia, Wisconsin, and West Virginia

Revecore is an Affirmative Action/Equal Opportunity Employer committed to providing equal employment opportunities for all applicants and employees. We make employment decisions without regard to any characteristic protected by applicable law and encourage individuals of all backgrounds to apply.

Employment is contingent upon eligibility to work in the United States, verification of employment history, and successful completion of a background check.