Support Engineer

Exa is building a search engine from scratch to serve every AI application. We build massive-scale infrastructure to crawl the web, train state-of-the-art embedding models to index it, and develop super high performant vector databases in rust to search over it. We also own a $5m H200 GPU cluster and routinely run batchjobs with 10s of thousands of machines. This isn't your average startup :)

As a Support Engineer at Exa, you'll help to provide customer and internal team support by executing on engineering problems as they arise.

Desired Experience/Qualities

• Several years of programming experience (Ex. could build a server in node.js)

• Have experience responding to customer inquiries

• Excited to diagnose and trouble shoot technical issues

• Care about the problem of finding high quality knowledge and recognize how important this is for the world

Example Projects

• Build an automated customer support bot from scratch

• Create a support knowledge base for customer-facing information

• Build an intelligent ticket routing system using machine learning to categorize and prioritize incoming support requests.

• Fix bugs in the frontend or backend that customers point out

This is an in-person opportunity in San Francisco. We're happy to sponsor international candidates (e.g., STEM OPT, OPT, H1B, O1, E3).